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REMOVAL GUIDE · AMD SOFTWARE

AMD Software won't uninstall cleanly? What the AMD Cleanup Utility removes

AMD's own tool for clearing out its graphics software is the AMD Cleanup Utility (amdcleanuputility.exe). AMD describes it as designed to remove any previously installed AMD graphics and audio drivers and software and to prepare the system for a new installation; it does not remove or modify AMD chipset drivers. AMD recommends running it in Windows Safe Mode, and the tool offers to restart into Safe Mode for you. It creates a restore point before it cleans, and a restart at the end is required for the changes to take effect. The display flickering or going blank for a moment while it runs is normal, and AMD says the process may take up to 15 to 20 minutes.

Updated .

AT A GLANCE

CheckWhat it meansReversible?
The utility showed its completion prompt and you restartedThe cleanup took effect: AMD says the reboot is requiredYes: the restore point the utility made, or install AMD Software again
The display flickered or went blank for a moment during the cleanupNormal at this stage, according to AMDNothing to undo
The utility stopped with a prompt about Windows UpdateIt terminates while Windows Update is runningExit Windows Update or let it finish, then run the utility again
The utility appears to be stuckAMD says the cleanup may take up to 15 to 20 minutesAllow it time before starting it again
View Report lists the components that were uninstalledA record of what the utility removedRead-only

The official way: AMD Cleanup Utility, in Safe Mode

AMD documents the utility in its support article GPU-601, as a standalone application for systems running Windows 7 and later. These are its prompts, in the order AMD shows them.

  1. Download and run the utility

    Download AMD Cleanup Utility for Windows from AMD's article, go to where it was saved and double-click amdcleanuputility.exe.

  2. Choose Safe Mode

    The first prompt offers to reboot the system and run the utility in safe mode: Yes does that, No continues in normal mode. AMD recommends Safe Mode for best results.

  3. Confirm the cleanup

    The next prompt gives a short description of the cleanup process. OK continues; Cancel terminates the process and exits the utility.

  4. Wait while it works

    A banner is displayed while the cleanup runs in the background. AMD notes it is normal for the display to flicker or go blank momentarily, and that the process may take up to 15 to 20 minutes depending on how much there is to clean.

  5. Read the report, then restart

    When the utility has completed, View Report shows the list of components that were uninstalled and Finish closes it. On the last prompt click Yes to reboot the computer: AMD says the reboot is required for the changes to take effect.

What it leaves on purpose, and what to check

AMD's article does not list leftover folders, services or scheduled tasks, so this guide does not name any; the utility's own View Report is the record of what it removed. These read-only PowerShell commands show which AMD programs, services and scheduled tasks are still registered and which display driver Windows is using now. A name match is a lead, not proof: AMD states that the utility does not remove or modify AMD chipset drivers, so entries with AMD in their name can be exactly what should stay.

Get-ItemProperty 'HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\*',
  'HKLM:\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\*' |
  Where-Object DisplayName -match 'AMD' | Format-Table DisplayName, DisplayVersion
Get-Service -DisplayName '*AMD*' | Format-Table Name, DisplayName, Status
Get-ScheduledTask |
  Where-Object { $_.TaskName -match 'AMD' -or $_.TaskPath -match 'AMD' } |
  Format-Table TaskPath, TaskName, State
Get-CimInstance Win32_VideoController | Format-Table Name, DriverVersion, DriverDate

Usually safe to act on

  • The utility stops with a prompt while Windows Update is running: exit Windows Update or allow the update to finish, then run it again.
  • Issues during or after the cleanup: AMD says to recover the system to its prior state with the System Restore point named AMD Cleanup Utility Restore Point, which the utility creates before performing any cleanup.

Your data and settings: keep

  • AMD chipset drivers: AMD states the utility does not remove or modify them when used on AMD powered systems.
  • The package you plan to install next: AMD describes the utility as preparing the system for new graphics software and driver installation, so have that installer ready before you clean.

What a restore point does and does not cover

Microsoft describes restore points as snapshots of system files, installed applications, the Windows registry and system settings, taken without affecting personal data. That also means a restore point is not a backup of your files. System Protection is not enabled by default, so on a PC where nobody switched it on, a request for a restore point fails; you turn it on under Create a restore point, Configure. And when an app asks for a restore point while one made in the previous 24 hours already exists, Windows skips the new one and still reports success. For AMD Software, the Cleanup Utility creates its own restore point before it cleans, and AMD names that point as the way back if there are issues during or after the cleanup.

How PC Tweaker Uninstaller helps

It lists each AMD entry that Windows registers and says how many other programs from the same publisher are installed. Before anything runs, the brief shows the exact command each entry registered and whether it needs administrator rights, and the Removal Ledger records the method and the result. It runs each entry's own uninstaller. Its leftover scan matches folders, shortcuts and registry keys only when they are named exactly after the program, and pre-selects only items inside the install folder Windows recorded; anything matched by name alone is shown but never pre-selected. It does not list services or scheduled tasks, and it does not replace the AMD Cleanup Utility, which removes drivers as well as programs. Cleaning leftover files and folders is free; cleaning registry keys and startup entries is Pro. Before an elevated removal it asks Windows for a restore point and records the outcome in the Removal Ledger. Because of the 24-hour rule above, Windows sometimes keeps an earlier point instead of making a new one. From version 0.13.8 the receipt says created only when it has verified a new point, and otherwise says that Windows reused the one from a given date; earlier versions could report created in that case.

Common questions

Does AMD Cleanup Utility remove chipset drivers?

No. AMD states that the utility does not remove or modify AMD chipset drivers when used on AMD powered systems. It is designed to remove previously installed AMD graphics and audio drivers and software.

Should I run AMD Cleanup Utility in Safe Mode?

AMD recommends Safe Mode for best results. The utility's first prompt offers it: Yes reboots the system and runs the cleanup in safe mode, No continues in normal mode.

Why does AMD Cleanup Utility look stuck?

AMD says that depending on the amount of cleaning up required, the process may take up to 15 to 20 minutes, and that this is not unusual. The utility also terminates while Windows Update is running: exit Windows Update or allow the update to finish first.

How do I undo AMD Cleanup Utility?

The utility creates a System Restore point, named AMD Cleanup Utility Restore Point, before performing any cleanup. AMD says to use it to recover the system to its prior state if there are issues during or after the cleanup.

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